Shipping & returns

Shipping & Returns Policy

Last updated: [January 25, 2026]

Shipping Policy

Chicks Dig Crates is proud to offer carefully crafted products that are packed and shipped with care.

Processing Time
Orders are typically processed within [5] business days. Custom or made-to-order items may require additional processing time. You will be notified if your order requires extra time before shipping.

Shipping Rates & Methods
Shipping costs are calculated at checkout based on order size, weight, and destination. We currently ship within the United States. If you need special shipping arrangements, please contact us prior to ordering.

Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with tracking information (when available).

Delivery Issues
Chicks Dig Crates is not responsible for delays caused by the shipping carrier, weather, or incorrect shipping information provided at checkout. Please double-check your shipping details before submitting your order.

Returns & Exchanges Policy

Due to the nature of our products, returns are handled on a case-by-case basis and require prior approval.

Return Approval Required
If you believe your item may qualify for a return or exchange, please contact us before sending anything back. Unauthorized returns will not be accepted.

To request approval, please email us with:

  • Your order number

  • A brief explanation of the issue

  • Photos (if applicable)

Eligible Returns
Approved returns may be considered for:

  • Items damaged during shipping

  • Items that arrive defective or incorrect

Non-Returnable Items
Unless otherwise approved, the following items are generally non-returnable:

  • Custom or personalized orders

  • Items showing signs of use or damage after delivery

Return Shipping
If a return is approved, return shipping instructions will be provided. Return shipping costs are the responsibility of the customer unless otherwise stated.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original form of payment within [3] business days.

Contact Us

For questions about shipping, returns, or to request return approval, please contact us at:

Email: [marcuzio@defiancedc.com]
Website: https://chicksdigcrates.com